CribGourmet Terms of Service

1. Agreement, eligibility, and electronic acceptance

By creating an account, clicking an acceptance box, or using an account-only feature, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not create an account or use those features.

You must be at least 18 years old or the age of legal majority where you live and able to form a binding contract. If you use CribGourmet for a company or other organization, you represent that you have authority to bind it. Your electronic acceptance has the same intended effect as a handwritten signature, subject to applicable law.

Crib Gourmet LLC, a New York limited liability company, owns and operates the CribGourmet service and is the contracting party. Questions about the service or these Terms may be sent to hello@cribgourmet.com.

2. What CribGourmet does and does not do

CribGourmet lets independent cooks publish pages, menus, availability, and contact options, and lets customers discover and contact them. We may also sell optional CribGourmet subscriptions or features.

Unless a separate service and separate terms expressly say otherwise, CribGourmet does not prepare, manufacture, package, store, inspect, certify, sell, deliver, or take possession of food; verify that a kitchen or item complies with law; employ or control cooks; set transaction terms; process customer-to-cook payments; or act as a party, broker, fiduciary, insurer, restaurant, caterer, carrier, or payment processor for a food transaction.

A listing, claim, badge, placement, Premium status, search result, review, or continued access is not an endorsement, license, inspection, guarantee, or representation that a cook, kitchen, item, transaction, pickup, or delivery is lawful, safe, available, insured, or suitable for you.

3. Accounts and security

Provide accurate, current information and keep it updated. You are responsible for activity under your account and for protecting your sign-in credentials and devices. Promptly tell us at hello@cribgourmet.com if you suspect unauthorized access.

You may not transfer an account or use another person's account without permission. We may require identity, authority, ownership, or contact verification before allowing or continuing sensitive actions, but we do not promise to verify every user or claim.

4. Independent cooks and food-related risks

Cooks are independent third parties. Each cook is solely responsible for the legality, accuracy, quality, safety, sanitation, preparation, ingredients, allergens, labeling, packaging, storage, temperature control, pricing, availability, taxes, permits, insurance, pickup, delivery, refunds, and performance of the cook's offerings and transactions.

Food laws differ by location and can limit what may be made in a home kitchen, how it may be marketed, where it may be sold or delivered, and whether catering, potentially hazardous foods, meat, dairy, seafood, refrigerated items, or other products require a permit, inspection, commercial kitchen, or other authorization. CribGourmet does not determine whether a cook qualifies under cottage-food or other laws.

Customers should use independent judgment and ask the cook about ingredients, allergens, preparation, licensing, pickup, delivery, and any other fact important to them before ordering or consuming food. If you have a severe allergy or medical concern, do not rely on a listing as your only source of information.

5. Direct transactions, payments, fulfillment, and disputes

Customers and cooks communicate, form any agreement, pay, and resolve order issues directly with each other using methods they choose. CribGourmet does not hold customer funds, control a direct payment, issue a direct-transaction refund, decide a chargeback, or guarantee either party's identity or performance.

The customer and cook are responsible for confirming price, quantity, timing, pickup or delivery instructions, cancellation and refund terms, taxes, and any special request. CribGourmet has no obligation to mediate a dispute, but may receive reports, preserve available platform records, restrict accounts, or cooperate with lawful requests.

If CribGourmet later offers integrated ordering, payments, or delivery, that feature may require a separate agreement, seller eligibility review, disclosures, fees, and provider terms. These Terms do not by themselves activate or govern such a future service.

6. CribGourmet subscriptions and fees

Some CribGourmet features may be free, trialed, promotional, or paid. The checkout controls the price, billing interval, included features, and any trial terms for a paid plan. A food sale between users is separate from fees paid to CribGourmet.

If checkout identifies a plan as recurring, the checkout must disclose the price, billing interval, renewal terms, any trial or promotional period, and how to cancel before you authorize the purchase. By affirmatively completing that checkout, you authorize our disclosed billing provider to charge the selected payment method at the disclosed interval until cancellation. These Terms alone do not authorize a charge.

You may cancel through the available online billing controls. Unless checkout states otherwise, cancellation takes effect at the end of the current paid period and does not retroactively refund charges. Fees are nonrefundable except where required by law or expressly stated at purchase. We or our billing provider will provide a transaction or subscription acknowledgment as required by law. You are responsible for applicable taxes.

We may change prospective prices or features with notice required by law. Promotional or complimentary access may expire or be withdrawn under its stated terms and does not establish verification, safety, or legal eligibility. A local account entitlement does not cancel a third-party subscription; use the billing provider's cancellation controls.

7. User content and license

You retain ownership of content you submit, including listings, menus, photos, messages, reviews, and replies. You represent that you have all rights and permissions needed to submit it and that doing so does not violate law, confidentiality, privacy, publicity, intellectual-property, or contractual rights.

You grant CribGourmet a nonexclusive, worldwide, royalty-free, transferable and sublicensable license to host, store, reproduce, format, adapt for technical display, publish, display, distribute, and promote that content only as reasonably needed to operate, secure, improve, and market CribGourmet and its listings. The license lasts while the content is available through the service and for reasonable backup, legal, fraud-prevention, and cached-copy periods afterward.

This license does not transfer ownership of a consumer review to CribGourmet. We will not use these Terms to prohibit or penalize an honest review protected by applicable law.

8. Reviews, messages, and community integrity

Every review and rating must reflect the reviewer's own genuine, first-hand experience with the specific cook, business, product, or service being reviewed. You may not create, submit, solicit, purchase, sell, broker, exchange, import, republish, or arrange a fake, false, or misleading review; a review by a nonexistent or AI-generated persona; a review by someone without the claimed experience; a review that misrepresents that experience; or a review taken from a materially different business, product, or service.

CribGourmet does not permit incentivized reviews. Do not offer or accept money, discounts, refunds, free food, gifts, contest entries, reciprocal reviews, or any other benefit for posting, changing, or removing a review. Owners, managers, employees, agents, contractors, relatives, friends, and other people with a personal or financial connection may not use that connection to bolster or attack a rating, evade an ownership or management restriction, or create the appearance of independent customer sentiment. Competitors may not submit or arrange negative reviews of each other.

You may neutrally ask genuine customers for honest feedback, but you may not screen customers by expected satisfaction, ask only customers expected to leave positive reviews, require a customer to contact you before leaving a negative review, use multiple accounts or coordinated activity, manipulate helpfulness votes or other engagement, or use threats, intimidation, retaliation, groundless legal claims, or knowingly false accusations to prevent, alter, or remove an honest review. A cook may respond to or report a review in good faith.

Users may post honest positive or negative opinions. We may remove or limit reviews, ratings, or related activity that violate these Terms, and may remove content containing confidential or private information, threats, discrimination, unlawful material, irrelevant spam, intellectual-property infringement, or other violations. We do not promise to investigate or monitor every review or interaction, and hosting, aggregating, or displaying a review is not our endorsement or verification of it.

Do not use messages or contact information for spam, scraping, harassment, fraud, unlawful discrimination, or off-platform conduct that creates a credible safety or platform risk. We do not promise to monitor every message, review, or interaction.

9. Claims and listing ownership

CribGourmet or its operators may create an unclaimed directory page from information supplied by a cook or believed to be publicly available. An unclaimed page is informational and does not mean the business has joined, approved the page, or been verified.

Claiming a page is a representation that you own the listed business or have authority to manage it. We may request proof, suspend a claim, transfer control, restore content, or remove a page while evaluating competing claims. We do not guarantee that our claim process will identify every unauthorized or mistaken claim. Report an ownership issue to hello@cribgourmet.com.

10. Prohibited conduct

You may not use CribGourmet to violate law or another person's rights; misrepresent identity, authority, licensing, inspection, affiliation, ingredients, allergens, pricing, availability, or safety; post content you lack the right to use; sell or promote prohibited goods or services; facilitate fraud or unsafe conduct; introduce malware; bypass access controls; scrape or harvest data except as expressly authorized; reverse engineer where law permits restriction; overload or disrupt the service; manipulate reviews, ratings, engagement, recommendations, search placement, or rankings; or help another person do any of these things.

You may not suggest that CribGourmet licensed, inspected, certified, approved, insured, or guaranteed a cook, kitchen, product, transaction, pickup, or delivery.

11. Moderation, reports, and enforcement

We may, but are not required to, investigate reports or review content. To the extent permitted by law, we may reject, remove, label, discount, or limit the visibility or effect of reviews, ratings, votes, or related activity; recalculate ratings or rankings; preserve relevant records; and warn, restrict, suspend, or terminate content, features, listings, claims, or accounts when we reasonably believe doing so protects users, third parties, CribGourmet, or the service; addresses legal or safety risk; or enforces these Terms.

Moderation decisions are not a statement about a user's legal liability, and failure to act on one occasion does not waive our right to act later. For emergencies or suspected criminal conduct, contact the appropriate public authority rather than relying on CribGourmet.

12. Third-party services and links

CribGourmet may rely on or link to third-party authentication, hosting, maps, messaging, analytics, billing, payment, social, pickup, or delivery services. Their terms and privacy practices govern your use of them. We do not control and are not responsible for third-party availability, security, content, decisions, fees, transactions, or performance.

13. CribGourmet intellectual property

The service, software, design, compilation, branding, and other materials supplied by CribGourmet are owned by Crib Gourmet LLC or its licensors and protected by applicable law. Subject to these Terms, we give you a limited, revocable, nonexclusive, nontransferable right to use the service for its intended purpose.

If you send product suggestions, you allow us to use them without restriction or compensation, but this does not apply to consumer reviews, confidential information we agreed in writing to protect, or content governed by the user-content license above.

14. Copyright reports

If you believe content infringes your copyright, email hello@cribgourmet.com with your contact information, identification of the copyrighted work and challenged material, the material's location, a good-faith statement that the use is unauthorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. We may remove material and may provide the notice to the affected user.

This contact method does not represent that CribGourmet has completed the separate U.S. Copyright Office designated-agent registration needed for certain federal safe-harbor protections.

15. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information. It is incorporated into these Terms by reference. Do not submit sensitive information that the service does not request.

16. Suspension and termination

You may stop using the service at any time and may use available account controls. We may suspend or terminate access immediately when reasonably necessary for legal compliance, security, nonpayment, repeated infringement, a material breach, ownership or safety disputes, or protection of users or the service.

Termination does not cancel obligations or liabilities arising before termination. Provisions that by their nature should survive—including content licenses for retained copies, payment obligations, disclaimers, liability limits, indemnity, dispute-related terms, and general contract provisions—will survive.

17. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, CRIBGOURMET AND THE SERVICE ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, OR COURSE OF DEALING.

WE DO NOT WARRANT THAT ANY USER, LISTING, CLAIM, KITCHEN, ITEM, INGREDIENT OR ALLERGEN STATEMENT, PRICE, AVAILABILITY, REVIEW, MESSAGE, PAYMENT, PICKUP, DELIVERY, REFUND, OR TRANSACTION IS ACCURATE, LAWFUL, SAFE, INSURED, OR SATISFACTORY; THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; OR THAT CONTENT WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CRIB GOURMET LLC AND ITS MEMBERS, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY; OR LOSS ARISING FROM A USER, FOOD, ALLERGEN, ILLNESS, INJURY, LISTING, TRANSACTION, PAYMENT, PICKUP, DELIVERY, REFUND, DISPUTE, THIRD-PARTY SERVICE, UNAUTHORIZED ACCESS, OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CRIB GOURMET LLC AND THOSE PARTIES FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO CRIBGOURMET FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) 100 U.S. DOLLARS.

These limits do not apply to liability that applicable law does not allow to be excluded or limited, which may include liability for CribGourmet's fraud, willful misconduct, gross negligence, or certain personal injury or statutory consumer rights. The disclaimers and limits allocate risk and are an essential basis of the agreement.

19. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Crib Gourmet LLC and its members, owners, officers, employees, contractors, and service providers from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal costs arising from your content, account, use of the service, transaction or interaction with another user, violation of these Terms or law, or infringement of another person's rights. This obligation does not apply to the extent a claim was caused by Crib Gourmet LLC's own conduct for which indemnification cannot lawfully be required.

We may control the defense and settlement of an indemnified claim, and you will reasonably cooperate. We will not settle a claim in a way that admits your wrongdoing or imposes a nonmonetary obligation on you without your consent, not to be unreasonably withheld.

20. Changes to the service or Terms

We may change or discontinue features. We may update these Terms by posting a new version and providing notice required by law. For a material change, we may require new affirmative acceptance before account actions continue. Changes apply prospectively from the stated effective date unless law requires otherwise.

21. General contract terms

These Terms, the Privacy Policy, the Seller Agreement when applicable, and any expressly incorporated checkout or feature terms are the entire agreement about the service and replace prior discussions on that subject. If feature-specific terms conflict with these Terms, the feature-specific terms control for that feature.

You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the service. No agency, partnership, joint venture, employment, fiduciary, franchise, or third-party-beneficiary relationship is created.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. A waiver must be written and is not a continuing waiver. Headings are for convenience. We are not responsible for delay caused by events beyond reasonable control.

Except to the extent mandatory law provides otherwise, these Terms and any dispute arising from them or the service are governed by the laws of the State of New York, without regard to conflict-of-law rules. Except for an eligible small-claims matter, any judicial proceeding must be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction and venue there.

These Terms do not require arbitration or waive a class action. Nothing in this section deprives a consumer of nonwaivable rights or a forum that applicable law requires.

22. Contact

Questions, reports, and legal notices for Crib Gourmet LLC may be sent to hello@cribgourmet.com. We may require a sender to use an additional lawful notice method when applicable law requires one.